Shipping policy

Currently, we only offer EU shipping from our True Co. webshop. If you live outside of these regions but would like us to deliver to you, please let us know at hello@truegum.com – we, however, cannot guarantee this. 

We offer free shipping on all EU orders above 349 DKK / €45.

Orders are usually dispatched within 48 hours from order placement. Final shipping is thus to be expected within 5-7 days from order placement. Orders placed during weekends and during public holidays may take longer to arrive.

Returns policy

If for any reason you are not happy with your purchase, please contact us at hello@truegum.com and make sure to state your order number and add pictures to help us understand the reason for your contact. We will make sure to respond as fast as possible to solve the issue. Refunds will typically take 7-10 working days to process from the time of receiving your request. Please note that if we receive refund requests more than 30 days after your purchase, unfortunately we cannot offer you a refund or exchange.

Due to the perishable nature of our products, we do not always accept returns. We’ll be happy to discuss your order with you and help resolve any issues that you might have as quickly as possible. Just get in touch with us at hello@truegum.com.