Frequently asked questions
True Gum
What is regular chewing gum made of?
Regular chewing gum has a base containing plastic polymers (the same as in car tyres and plastic bottles) and resin. It includes food-grade softeners, preservatives, sweeteners, artificial colouring, flavouring, and a hard or powdered polyol coating.
That's why we made True Gum: a plastic-free, vegan alternative to conventional chewing gum.
Is there plastic in regular chewing gum?
Regular chewing gum contains plastic - polyethylene and other components also found in car tyres and plastic bottles - and most of its packaging is plastic too. True Gum is different: we use a tree-based gum instead of a plastic one, with cardboard packaging. It's plastic-free, vegan and made with the same chewy texture and rich flavours.
You can read more about the plastic problem here.
Is chewing gum healthy?
Chewing sugar-free gum is generally considered perfectly fine in moderation. If the chewing gum contains BHA and BHT, these antioxidants have been referred to as hormone-disrupting. Digestive stress and laxative effects are other potential side effects.
True Gum is sugar-free and made without BHA, BHT, plastic or artificial additives - so you're chewing a plant-based gum, not a plastic one.
Excessive chewing can cause jaw pain and headaches.
You can read more about the plastic problem here.
Are there calories in sugar-free chewing gum?
The average piece of sugar-free chewing gum contains between 2-5 calories.
How long does it take to break down True Gum?
Our gum is plant-based and plastic-free. Regular plastic-based gum resists natural breakdown, which is why it can stick to streets for 50–500 years. We're currently running scientific research into how our plant-based gum breaks down, and we'll share the results once they're confirmed.
What is True Gum made of?
True Gum is a plant-based, plastic-free, vegan gum. It starts with a plant-based core - we use sap from gum trees for the chewy texture, with no plastic. We add plant-based flavourings, and pack it all in cardboard boxes instead of plastic.
Is regular chewing gum hormone disrupting?
Regular chewing gum, including children’s gum, often contains BHA and BHT. They are suspected endocrine disruptors (Danish Consumer Council THINK Chemicals, 2021).True Gum does not include BHA, BHT, or any artificial or plastic elements and instead uses a tree-based gum and natural flavouring.
True Dates
What is True Dates made of?
True Dates consists of whole dates, hand-pitted and coated with delicious flavours, including coconut fat and chicory root fibre. Some products contain malic acid, and others contain ingredients such as peanut butter, liquorice root extract, or pistachio paste.
Is True Dates healthy?
True Dates is a great snacking alternative to products containing refined sugars. True Dates are high in fibre but also high in natural sugars.
Therefore, we recommend enjoying True Dates as a small snack and as part of a balanced diet.
Could dates be harmful to me?
The dates are hand-pitted, so there is a risk of pit fragments and/or whole pits. Please chew carefully to avoid damaging your teeth.
Always check for pits before giving them to small children due to the choking hazard.
Products are high in fibre but also high in natural sugars. Therefore, they should be enjoyed in moderation as part of a balanced diet.
Is True Dates Vegan / Kosher / Halal?
Yes, our True Dates range is Vegan certified (only our Pistachio Cream variant is not yet).
All products are Kosher certified, except for our Pistachio Cream, which will be certified soon.
We do not yet hold a Halal certification. However, we are working towards this during this year.
Shipping
Do you offer expedited shipping?
No, we don’t offer expedited shipping.
How long will it take for my order to arrive?
Orders are usually dispatched within 1–2 days of placement. Delivery is therefore expected within 5–7 days of ordering.
Orders placed during weekends or public holidays may take longer to arrive.
Orders
Refund policy
As our products fall within the food category, we do not accept returns for resale. If there are any issues with your purchased products, please submit a formal complaint.
Can I change, edit or cancel my order?
Send us a message. We may be able to cancel your order, after which you can place a new one.
Please note that we ship daily, so contact us as soon as possible so we can help you.
How do I track my package?
You should receive a tracking link by email once your order has been dispatched. If there are any issues, please contact us.
Can I order a single pack?
No, unfortunately not at the moment. Only full cases are available on our website.
My package is missing – what should I do?
If you have not received your order within 7 working days, please contact us to receive a tracking link and further information.
Do you have any samples or variety kits?
No, we do not currently offer samples.
Payment
What forms of payment do you accept?
We accept Shop Pay, PayPal, Google Pay, American Express, Apple Pay, Maestro, Mastercard, Visa, and MobilePay.
How long does it take to process a refund?
Refunds typically take 2–3 working days, but may take up to 10 working days depending on your bank.
Please note that if we receive refund requests more than 30 days after purchase, we cannot offer a refund or exchange.
Is my payment information safe?
When you make or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information”.
We use this information to fulfil orders (including processing payments, arranging shipping, and providing confirmations). Additionally, we use it to:
– Communicate with you
– Screen orders for potential risk or fraud
– Provide relevant marketing in line with your preferences
Did you not find the answer to your question in the FAQ?
Don't hesitate to contact us!
